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Frequently Asked Questions

Reopening FAQ

Learn more about theatre changes due to COVID-19 closures.

Tickets, Purchases and Refunds FAQ

How to buy and pick up tickets, request refunds, and other purchase-related questions.

Private Watch Party FAQ

Learn more about Private Watch Party.

Cinemark Movie Rewards FAQ

Learn more about Cinemark Movie Rewards, featuring Movie Club and Movie Fan.

Gift Cards FAQ

Information on buying, registering, reloading and purchasing tickets with Cinemark gift cards.

Private Screenings & Meetings FAQ

Screening types, A/V equipment, and other information about private screenings and meetings.

Birthday Parties FAQ

Party options, policies, scheduling and more about having a birthday party at Cinemark.

Cinemark Cash FAQ

Information about Cinemark Cash.


Information about the VOID, purchasing tickets, and other related questions.

Snacks In A Tap FAQ

Learn more about Snacks In A Tap.

Cinemark Gaming FAQ

Learn more about Cinemark Cinemark Gaming.

Two-Factor Authentication (2FA) FAQs

Learn more about Two-Factor Authentication.

Cinemark Theatre Church FAQ

Cinemark Theatre Church FAQ

Top Gun Maverick NFT FAQs

Learn more about Top Gun Maverick NFT.


Learn more about BULLET TRAIN NFT.

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