Guest Services

Unable to make your movie? Refund your ticket purchase.

View upcoming tickets and confirmation numbers.

View your purchases for movie tickets, VR, and more.

Having trouble logging in? Reset your password.

Update your profile information, shipping information, and payment methods.

Change your email address for your account.

Edit your payments used for Cinemark.com purchases.

Manage your email newsletter subscription.

Edit your payment method for Movie Club.

Have a gift card? Register it here.

Looking for a gift? Purchase a Gift Card.

Edit your payment method for Movie Club.

View number of available credits for your Movie Club account.

View detailed list of Movie Club credit usage and renewals.

View recurring transaction details for previous monthly payments.

Browse the Frequently Asked Questions to learn more about Cinemark Movie Club.

How to buy and pick up tickets, request refunds, and other purchase-related questions.

Information on buying, registering, reloading and purchasing tickets with Cinemark gift cards.

See all Frequently Asked Questions